My upload deleted one of my vehicles - Fuelly Forums

Android Users - Coming Soon! - Migrating from aCar 4.8 to 5.0

Reply
 
Thread Tools Display Modes
 
Old 09-29-2017, 07:16 AM   #1
Registered Member
 
Join Date: Sep 2017
Posts: 4
Country: United States
My upload deleted one of my vehicles

I used Fuelly on my iPhone 5SE until yesterday when I upgraded to the Samsung Galaxy S8 Plus.

In order to prepare for the change-over, I signed into my account on the iPhone, then I uploaded my data. Then I downloaded the data to my new Android app on the new phone.

When I was done, I only had 3 cars, instead of 4. My BMW did not show up at all. I have 3 years of data that are gone.

Is there a way to get my data back from oblivion and into my Android app?
__________________

rolleikin is offline   Reply With Quote
Old 09-29-2017, 01:05 PM   #2
Site Team / Moderator
 
Jay2TheRescue's Avatar
 
Join Date: Sep 2008
Location: Northern Virginia
Posts: 4,657
Country: United States
Location: Northern Virginia
Details on the BMW? (year/model/engine, etc) I'm going to try and see if I can find it in the database.
__________________

__________________




Jay2TheRescue is offline   Reply With Quote
Old 10-02-2017, 09:32 PM   #3
Registered Member
 
Join Date: Sep 2017
Posts: 4
Country: United States
You misread my post. The car exists in the database. The car and 3 years worth of data did not upload to the account and did not transfer to my Android app. I want to recover the missing data.
rolleikin is offline   Reply With Quote
Old 10-03-2017, 06:27 AM   #4
Site Team
 
Join Date: Sep 2016
Posts: 572
Country: United States
I do see the error that prevented the BMW from syncing, unfortunately, it is not an error I can correct.

Did you recently migrated from the old Gas Cubby to the new? If so, I may be able to recover the data to that point.
EMY92 is offline   Reply With Quote
Old 10-03-2017, 07:19 AM   #5
Registered Member
 
Join Date: Sep 2017
Posts: 4
Country: United States
A while back i upgraded to the iphone new app which had the fuelly logo on it. then, a month or two later, i bought the galaxy s8 plus phone. i managed to transfer all my data, except that for the bmw.

what can be done? i have 3 years of data that I am missing now. if i can't fix it, i will have to start from scratch

thanks.
rolleikin is offline   Reply With Quote
Old 10-03-2017, 07:24 AM   #6
Site Team
 
Join Date: Sep 2016
Posts: 572
Country: United States
I don't see a backup file associated with your username or email address. Did you use a different email address? Of if you have the email created when the backup file was saved, that would have the link I need. If you could send that to support@fuelly.com I can get most of the data back quickly.
__________________

EMY92 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Powered by vBadvanced CMPS v3.2.3


All times are GMT -8. The time now is 04:26 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.