Sync problem - Fuelly Forums

Android Users - Coming Soon! - Migrating from aCar 4.8 to 5.0

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Old 10-25-2017, 11:28 AM   #1
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Sync problem

I am unable to sync my data. V5.0.7 message states "one or some of your records have been rejected by our server because of data validation problems. Check for red marked records and fix." It does not say which vehicle has red marked records. I have 13 vehicles. Is there a way to narrow the search?
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Old 10-25-2017, 01:15 PM   #2
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Solved

Support contacted me and resolved the problem. Thank you
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Old 10-31-2017, 03:14 PM   #3
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What's the solution

I've been receiving the same message and would like to fix it. Is there a solution besides just hoping support notices this and reaches out to me too?

Thank you.
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Old 11-01-2017, 09:07 AM   #4
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Contact support through the app, make sure to include your backup file.

I can dig through the API logs and find some errors, but it is very time consuming and the likelihood of missing something is high.

Send the file and you will have a response quickly.
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Old 11-02-2017, 01:11 AM   #5
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Angry Me too

Quote:
Originally Posted by bill2750 View Post
I am unable to sync my data. V5.0.7 message states "one or some of your records have been rejected by our server because of data validation problems. Check for red marked records and fix." It does not say which vehicle has red marked records. I have 13 vehicles. Is there a way to narrow the search?
I also have exactly the same issue but only have ONE active vehicle and it can only be a problem with my last fill-up as it coincided with that particular afternoon.
I can find NO issues marked in red and have compared my last two fill ups and found no significant differences.
I NEVER had any problems with A-Car. I am NOT enjoying this app since Fuelly "Added Value" to it. Sorry, but sometimes the truth hurts.

Regards
Peter
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Old 11-14-2017, 10:09 AM   #6
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EMY92, What do you consider a 'quick response'? It's been two weeks and I haven't heard anything.
pcupitt, I have to agree that things were better before Fuelly. Hopefully, they'll get things smoothed out. This still seems to be the best app for the purpose and the price.
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Old 11-14-2017, 12:47 PM   #7
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I ran into the same problem. On of my bikes was setup to enter the distance instead of the odometer reading while filling up. This cannot be processed by aCar. Changing the setting in the bike's record solved the issue for me.
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Old 11-17-2017, 07:15 AM   #8
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Please resend, all tickets are responded to within 24 hours. Most within a few hours.
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