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-   -   Lazy Support, can not restore data (http://www.fuelly.com/forums/f6/lazy-support-can-not-restore-data-18946.html)

Anthonymoney 09-21-2016 07:48 AM

Lazy Support, can not restore data
I have been a long term paid member of Gas Cubby and kept logs of four cars, however the latest upgrade has meant that I have only partial data on one car and only one entry on a second, all the data has been lost.

I have tried to get a straight answer from support, all they do is cut and paste various URL links, which I follow and it leads me back to where I am already!!

No attempt to offer genuine support other than to say "other users" dont have any problems, really lame and pathetic.:mad:

RobertV 09-21-2016 07:58 AM

What's your specific issue?
I assume the URL that's been linked to you is this post:
Which details how to re-run the migration.
Are you having trouble with a specific step there?

PS- Are you emailing us from a different address than what you used to register on Fuelly.com? I only show a message to the Help Desk from over a year ago. Or are you maybe referring to the in-app "chat" like support from the "Feedback" tab?

RobertV 09-21-2016 08:02 AM

...and now I see you're posting on Twitter about the lack of support.


RobertV 09-21-2016 08:55 AM

Please refer to the in-app feedback/support portal. We've messaged you there just minutes ago.

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