Lost all my data - Please help
 

Hi,
I have been a Gas Cubby user since its release & I regularly synch my data. The most recent sync was a couple of days ago. I installed v.2.6 yesterday and after experiencing repeated crashes, decided to delete the App & reinstall the previous version, confident that I would be able to restore data since I had just synched the previous day.

However on tapping on the Online Sync button, none of my data was restored. I have tried the tips in your "Recovery" page without any success. I have lost years of data and maintenance information that I had entered in the Notes field.

I would be grateful for your help in restoring my data. Please could you tell me how I could send you a direct email with my email address.

Thank you very much.

Have you already tried these steps?
https://www.fuelly.com/gascubby/suppo...srecovery.html

Yes, I have. The Sync process ends in a few seconds and no data is restored.

I'll reach out to our developer (Josh) to see if he can research the sync database for your data. He's been very busy working on 3.0 and more recently pushing out the 2.6 for our iOS8 users.
We're working to squash all the bugs that are developing with that update, but I'll let him know when he's able to come up for air if he can look into this for you.

I appreciate your patience and will update this thread as I hear back.

Robert, I note that you are on-line. Please could you let me know when I might be able to get my database back? It contains important information that I will need by the weekend.

Thank you.

Sorry, just seeing this now.

I sent you a PM via Fuelly Mail.

Have responded to your message. Hope that you will be able to retrieve my data soon.

Received. Thanks!
Josh just signed off for the night about 15 min ago. I'm sure he'll dig in when he finds a moment tomorrow.

Thank you.

That'll teach you to trust someone else's system.