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Would appreciate a reply
Robert, Josh or Andyrobo,
The silence is deafening! Would appreciate if you could please help, or at least acknowledge that you cannot, or are not willing to assist in retrieving my data. |
EmGe, we want to help you but we need to ask you to be patient. We had our hands full last week with the iOS8 release of Gas Cubby that caused crashing on the iPhone 5s. All our resources were focused on getting a new release out. Josh was actually on vacation and working night to get that done. He's traveling home this weekend and I'll send him a reminder about your issue right now.
If your data is synced on the GasCubby server, you should be able to get it back. Nothing has changed with the sync server, it's the same system that's been in place for years. We have a new version of GasCubby submitted to the App store right now and once that is approved you should be able to install and sync up just as you did in the past. I suspect you provided Robert and Josh your sync email so they can track down your account? |
andyrobo, Thank you for your response.
I am more than willing to wait. All I am asking for is reassurance that my data (years of it, including information pertaining to a current problem) are safe & can be retrieved. Yes, I have provided Robert & Josh with my sync email address. |
EmGe, the sync server has been untouched. The data we have in there is available. As long as your old data wasn't overwritten for some reason, then I don't see why we can't get to it. The only concern I would have is somehow empty data was synced on top of populated data but from the programmers have told me the system was designed to not let that happen.
Thanks for your patience, we'll get back to you as soon as possible. |
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Request for update
Robert,
I have been in email correspondence with Andy. The last I heard was that he was going to send the information I provided to the iOS developer (I presume, Josh) in your team. Please could you give me an update of the status of retrieving my data? |
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I believe Andy sent you some steps to try and recover your data locally. Were you able to try these steps yet? I'll post them here for reference- Quote:
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Yes, I have tried to retrieve the data from my iTunes backup using the method Andy suggested.
Since iTunes backups overwrite the immediate previous version, the backup I performed after deleting the crashing v.2.6 (anticipating that I would be able to restore my data by reinstalling v2.5 & then synching with your servers) did not contain the Gas Cubby data. So, my only hope appears to be retrieving the data from your servers. |
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