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Old 09-30-2015, 10:14 PM   #1
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GasTracker- "Data Loss"/Unsynced Data/Backups Status

If you have experienced an instance where your data has gone missing after you updated to v3 of GasTracker this thread is for you-

With the release of GasTracker 3.0 it was soon brought to our attention that some users were experiencing some data loss after updating their app. This was due to v2 not completely syncing the data to Fuelly.com and when the update was installed, those unsynced fuel ups were wiped from the local memory.
The reason(s) for the data not being synced could be because:
  • Poor (or No) Data connection
  • Missing data (No Gallons Entered, or Odometer entered)
  • App was shut down prior to sync completing
  • Entered data while in Offline mode
These are the common ones. However, there are other various reasons that could've led to a lack of your data syncing.

Regardless of your specific case; we provided another update that introduced a way to send us a copy of your backup file. This file pulls any local data that may still be stored on your device (only if you hadn't already deleted GasTracker and thus wiped that data). As we received these files we started digging through them individually to find the root cause for the data not syncing and then finding a fix to push them back into your profile. It's been a long and tedious process and we value your patience and support.

I'm happy to say that as of this writing 85% of the backups we've received have been processed and any recoverable data has already been imported back into your profile. The remaining backups will be handled as quickly as possible and I'll update this thread once all of them have been sorted.

I'll also be emailing all the users whose data we've restored soon. If you've submitted feedback through the app requesting a status update, I'll also be responding to those too, but keep an eye out for the email first.

Cheers!
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