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-   -   problems with update (https://www.fuelly.com/forums/f2/problems-with-update-16396.html)

Sneety 06-17-2014 12:12 PM

problems with update
 
I went to fill up earlier this week and noticed the update and I couldn't even add a fill up from my iphone on the mobile website. Here's a couple of problems I've noticed:

1. Even tho I've got my setting on metric system, it ask me for miles since last fuel up.
2. It also wouldn't let me put a "," instead of a "."(most people use the point but the comma is still used in Europe and french part of Canada), that problem isn't only happening on the mobile site.
3. The slider to select how much city driving/highway driving you've made doesn't slide no matter what you do.

Still on my iphone, I've tried to fill up from the full website and still had the slider problem.

catrin72 06-17-2014 12:42 PM

I tried to "add a note" and received an error. Also when adding fuel ups, I have to keep switching to the number board because the typewriter is coming up automatically. The mobile app used to just open the fuel up and was a single screen no scrolling Now I am getting the full siter

MadDogTDI 06-18-2014 04:41 AM

A few problems:
1) all my custom stats are gone, nothing shows up in that space now, looks like I may have to add them all in again?
2) none of my fuel up notes show on the screen, get a symbol of some kind in their place
3) iOS app no longer loads, I get a page error

mlsstl 06-18-2014 08:39 AM

I had an update problem this morning with my Android phone. The city/highway mileage selector was at 50% and could not be changed from the phone. This setting previously worked just fine.

I had to log on to the web site from a PC to edit to the correct city/hwy ratio, and even that seemed a bit flaky to use.

haveone 06-18-2014 09:46 AM

I can not log in to fuelly using my iPhone app have to use full site through mr browser

atomicalex 06-18-2014 10:49 AM

My latest fuelups are registering on the charts.

wleuthold 06-18-2014 01:47 PM

I have lost the odometer readings in the "View all fill-ups" page. Getting a big NA.
It is quite worthless without this feature.

fbingha 06-18-2014 01:56 PM

wleuthold, sorry about that, I have fixed the problem.

lefty815 06-18-2014 02:32 PM

MPG on log
 
Why doesn't the MPG show on the log? There is a problem with this update and you need to correct it!!!!

freddie 06-18-2014 02:35 PM

lefty815, you've set your 19th fuelup to a partial fuelup. Partial fuelups don't display the MPG for that fuelup and the following fuelup. See https://www.fuelly.com/faq/6/partial-fuelups

The old fuelly would have also not displayed the MPG for fuelups #19 and #20

nkr12 06-18-2014 03:16 PM

I hope your software testers are working overtime
 
why didn't u test this properly?...now, people will begin to lose confidence that the site will even save their data...also, are our passwords etc securely stored? anyways, i love seeing my MPG using this site so i hope all the issues are fixed soon. :)

fbingha 06-18-2014 03:42 PM

Quote:

Originally Posted by MadDogTDI (Post 176840)
A few problems:
1) all my custom stats are gone, nothing shows up in that space now, looks like I may have to add them all in again?

I hope to resolve this problem tomorrow.
Quote:

Originally Posted by MadDogTDI (Post 176840)
2) none of my fuel up notes show on the screen, get a symbol of some kind in their place

Click the 'Expand Notes' option under the fuelup log and you'll see the text again.
Quote:

Originally Posted by MadDogTDI (Post 176840)
3) iOS app no longer loads, I get a page error

Josh will need to respond to this one.

andyrobo 06-18-2014 04:25 PM

Quote:

Originally Posted by haveone (Post 176857)
I can not log in to fuelly using my iPhone app have to use full site through mr browser

If you are talking about the app, please install the update. The old app (Version 1) won't work anymore and you must upgrade to the latest Version 2.0.x for the app to work. Here is a link to the iTunes store for the app:
https://itunes.apple.com/us/app/gast...90291820?mt=8#

If you are talking about the mobile site (https://m.fuelly.com). then the same password that works for the full site should work for that site as well.

Please let us know if you continue to have troubles so we can get you logged in. The more specifics on what interface you are trying to login, browser, etc the better we will be able to help you resolve the problem.

atomicalex 06-18-2014 06:46 PM

Quote:

Originally Posted by atomicalex (Post 176861)
My latest fuelups are registering on the charts.

I meant not registering! And while my Passat is kind of thirsty, it is not 92l/100kms!!

I cannot see the fuelup in the list to edit it and it only shows up in my dashboard, not the car page.

pdt165 06-18-2014 06:56 PM

Quote:

Originally Posted by fbingha (Post 176874)
I hope to resolve this tomorrow

Any luck on resolving the custom stats

fbingha 06-18-2014 09:01 PM

Quote:

Originally Posted by MadDogTDI (Post 176840)
A few problems:
1) all my custom stats are gone, nothing shows up in that space now, looks like I may have to add them all in again?
2) none of my fuel up notes show on the screen, get a symbol of some kind in their place
3) iOS app no longer loads, I get a page error

Quote:

Originally Posted by atomicalex (Post 176888)
I meant not registering! And while my Passat is kind of thirsty, it is not 92l/100kms!!

I cannot see the fuelup in the list to edit it and it only shows up in my dashboard, not the car page.

Can you explain what you are seeing wrong? I compared your Passat on new and old fuelly and everything appears the same as far as numbers go.

fbingha 06-18-2014 09:01 PM

Quote:

Originally Posted by pdt165 (Post 176889)
Any luck on resolving the custom stats

Tomorrow I will fix the custom stats.

fbingha 06-18-2014 10:57 PM

Quote:

Originally Posted by pdt165 (Post 176889)
Any luck on resolving the custom stats

Well, three minutes short of tomorrow and the mini stats should be fixed .. Meaning they should no longer go missing on you.

Martines 06-18-2014 11:10 PM

All custom stats are gone. I tried to save them again and for a short time it seamed that they are saved, but later again are gone.
I logged in from a different IP (and computer) and the result was the same.
This issue was noticed many days ago and still persists. :confused:

isaacHD7 06-18-2014 11:17 PM

When browsing vehicles, select Volvo, V70 - nothing newer than 2010 is shown? My own car is missing! I can add a fuel up and see it through my profile, but it's not browsable from the list?

slink 06-18-2014 11:55 PM

On Windows phone, so no app, your ads are not responsive and are about 3 times the width of the page. This makes it very difficult to scroll as 2/3 of the width of most of the page is empty! It also seems to take a lot longer to load the new page.

Can we gave the UK date back for UK users, today is not 6th of the 19th month!

Thanks

johalareewi 06-19-2014 02:31 AM

Quote:

Originally Posted by slink (Post 176900)
Can we have the UK date back for UK users, today is not 6th of the 19th month!

Pretty Please?

freddie 06-19-2014 06:17 AM

UK users, could you please tell me where you are seeing a date that is not formatted properly?

atomicalex 06-19-2014 07:48 AM

Quote:

Originally Posted by fbingha (Post 176892)
Can you explain what you are seeing wrong? I compared your Passat on new and old fuelly and everything appears the same as far as numbers go.

https://www.atomicalex.com/wp-content.../06/fuelly.png

On the left in the stat box, it shows 9.2 l/100km for my last fuelup. On the right in the text, it shows 834.09!! And my running average on my garage page shows 92.1.

https://www.atomicalex.com/wp-content...06/fuelly3.png

I cannot see this fuelup at all in my list.

https://www.atomicalex.com/wp-content...06/fuelly2.png

And my public profile page shows the info from the stat boxes.

https://www.atomicalex.com/wp-content...06/fuelly4.png

So... somehow, I have a rouge fuelup that is not always being processed for stats and is uneditable.

I am using chrome, and this last fuelup was on 18.June.

fbingha 06-19-2014 08:10 AM

atomicalex, I will dig into your data today to see where that rogue fuelup is coming from.

drbombay 06-19-2014 09:05 AM

odometer differences calculated incorrectly
 
I report to fuelly via SMS with odometer readings. The site is making a computational error. Vehicle log exhibiting error
https://www.fuelly.com/car/volvo/740/...rbombay/281251
The odometer reading for log entry 59 is 191244 miles. for long entry 60 the odometer reading is 191493. The difference is 249 miles, but the log is displaying 32 miles and thus computing the MPG as 2.3 MPG.

RobertV 06-19-2014 09:42 AM

Quote:

Originally Posted by drbombay (Post 176920)
I report to fuelly via SMS with odometer readings. The site is making a computational error. Vehicle log exhibiting error
https://www.fuelly.com/car/volvo/740/...rbombay/281251
The odometer reading for log entry 59 is 191244 miles. for long entry 60 the odometer reading is 191493. The difference is 249 miles, but the log is displaying 32 miles and thus computing the MPG as 2.3 MPG.

Viewing your Log Book:
https://www.fuelly.com/car/volvo/740/...bay/281251/log

Jun 17 2014

191,461

Odometer
Added by drbombay on Jun 17 2014 at 9:00 am

May 30 2014

192,204

Odometer
Added by drbombay on May 30 2014 at 6:50 am

Looks like you might have made a mistake inputting your odometer reading for one of those. Make the necessary corrections and this should correct your MPG.

drbombay 06-19-2014 10:37 AM

Quote:

Originally Posted by RobertV (Post 176922)
Viewing your Log Book:
https://www.fuelly.com/car/volvo/740/...bay/281251/log

Jun 17 2014

191,461

Odometer
Added by drbombay on Jun 17 2014 at 9:00 am

May 30 2014

192,204

Odometer
Added by drbombay on May 30 2014 at 6:50 am

Looks like you might have made a mistake inputting your odometer reading for one of those. Make the necessary corrections and this should correct your MPG.

Hrm...so it looks like it does a sorting by odometer before it computes the MPG. Interesting. Thanks.

apilon50 06-19-2014 10:52 AM

Stats fuel up datews are all the same and mpg does not show up anymore

fbingha 06-19-2014 11:37 AM

Quote:

Originally Posted by Martines (Post 176897)
All custom stats are gone. I tried to save them again and for a short time it seamed that they are saved, but later again are gone.
I logged in from a different IP (and computer) and the result was the same.
This issue was noticed many days ago and still persists. :confused:

Hi Martines,

I checked and see that you have 4 mini stats set up about an hour ago. Are you finding them to be working now?

RobertV 06-19-2014 11:45 AM

Quote:

Originally Posted by isaacHD7 (Post 176898)
When browsing vehicles, select Volvo, V70 - nothing newer than 2010 is shown? My own car is missing! I can add a fuel up and see it through my profile, but it's not browsable from the list?

isaacHD7,
I've manually added your vehicle to the Browse Cars section. Please confirm you can see it.
Thanks!


I'm slowly but surely adding all the "missing" models. I appreciate everyone patience.

isaacHD7 06-19-2014 11:54 AM

I see the problem now - non us market vehicles are missing, and volvo quit the v70 in the USA...

freddie 06-19-2014 02:30 PM

atomicalex, I have made a change to unhide your rogue fuelup. Fuelups greater than 4001 miles weren't displaying.

Now you can see fuelup #17 is excessive and you may edit it what it should be.

lambjo 06-19-2014 06:57 PM

Seconded......

isaacHD7 06-19-2014 11:06 PM

Quote:

Originally Posted by RobertV (Post 176931)
isaacHD7,
I've manually added your vehicle to the Browse Cars section. Please confirm you can see it.
Thanks!


I'm slowly but surely adding all the "missing" models. I appreciate everyone patience.

Just to add - yes, I can now browse MY11 V70s. However, I still can't browse MY12, MY13 or MY14.

RobertV 06-20-2014 07:35 AM

Quote:

Originally Posted by isaacHD7 (Post 176959)
Just to add - yes, I can now browse MY11 V70s. However, I still can't browse MY12, MY13 or MY14.

Just to clarify, you're referring to the 2012-2014 model years, correct?
I'm still working on those. Should be up later today though.

Bookman 06-20-2014 07:49 AM

what happen to the prius plugins
 
Why did you remove stats on Plugins?

lavjr 06-20-2014 09:45 AM

Tracking miles not working

RobertV 06-20-2014 11:21 AM

Quote:

Originally Posted by isaacHD7 (Post 176959)
Just to add - yes, I can now browse MY11 V70s. However, I still can't browse MY12, MY13 or MY14.

All Volvo V70s should now be visible.
https://www.fuelly.com/car/volvo/v70

RobertV 06-20-2014 11:24 AM

Quote:

Originally Posted by lavjr (Post 176975)
Tracking miles not working

Are you referring to your Passat?
https://www.fuelly.com/car/volkswagen...vjr/293710/log
You're tracking via Odometer. The first entry will not calculate MPG data because it is your starting point.
The second I show you marked as a Partial fill-up. When a fuel-up is marked as Partial, it and the following fill will NOT calculate MPG.
Fuelly needs you to fill the tank up completely in order to accurately calculate your fuel mileage.
More info in our FAQ: https://www.fuelly.com/faq/3/Why-do-I...all-the-way-up


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