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Forum: iOS | Fuelly Mobile

09-21-2016, 06:51 AM

Replies: 88

Missing Data Issues (Re-Run 2.7 to 3.0 Upgrade)

Views: 28,850

Posted By andyrobo

Actually, I don't think it was a network issue. ...

Actually, I don't think it was a network issue. The primary issue for botched migrations was data in the old database not in the expected format for the new database. This migration happened only...

Forum: iOS | Fuelly Mobile

09-16-2016, 04:04 PM

Replies: 88

Missing Data Issues (Re-Run 2.7 to 3.0 Upgrade)

Views: 28,850

Posted By andyrobo

Diana, I sent you a direct message asking for any...

Diana, I sent you a direct message asking for any other email addresses that might be connected to the old sync server. That server was left untouched, all the synced data is still on it. So if we...

Forum: iOS | Fuelly Mobile

09-12-2016, 03:47 AM

Replies: 88

Missing Data Issues (Re-Run 2.7 to 3.0 Upgrade)

Views: 28,850

Posted By andyrobo

Great, I'm glad you are all set.

Great, I'm glad you are all set.

Forum: iOS | Fuelly Mobile

09-10-2016, 02:25 PM

Replies: 88

Missing Data Issues (Re-Run 2.7 to 3.0 Upgrade)

Views: 28,850

Posted By andyrobo

Kitko, I don't think Robert is doubting, I...

Kitko, I don't think Robert is doubting, I believe he's just asking the user to confirm. We have had a ton of reports of issues that were actually just issues where the user didn't know how to find...

Forum: iOS | Fuelly Mobile

09-10-2016, 05:02 AM

Replies: 88

Missing Data Issues (Re-Run 2.7 to 3.0 Upgrade)

Views: 28,850

Posted By andyrobo

Jim, it sounds like you will need to re-run the...

Jim, it sounds like you will need to re-run the upgrade and set the distance/volume prior to import. That will fix the unit issue but not the duplicate log entries due to rounding error. We are...

Forum: iOS | Fuelly Mobile

09-09-2016, 04:43 PM

Replies: 88

Missing Data Issues (Re-Run 2.7 to 3.0 Upgrade)

Views: 28,850

Posted By andyrobo

OK, we will look to see if we can find one of...

OK, we will look to see if we can find one of your backups on the old server. Please be patient, it might not be until next week that we can look. Did you use the same email address for the old...

Forum: iOS | Fuelly Mobile

09-09-2016, 04:29 PM

Replies: 88

Missing Data Issues (Re-Run 2.7 to 3.0 Upgrade)

Views: 28,850

Posted By andyrobo

It was supposed to be sent to you when you first...

It was supposed to be sent to you when you first ran through the migration. If you did not get one, can you confirm that you deleted the app from your phone? Did you regularly sync with old...

Forum: iOS | Fuelly Mobile

09-09-2016, 02:51 PM

Replies: 88

Missing Data Issues (Re-Run 2.7 to 3.0 Upgrade)

Views: 28,850

Posted By andyrobo

Have you deleted the app and done a fresh install...

Have you deleted the app and done a fresh install of GasCubby? the reason I ask is because the app only shows that option when it sees the old 2.7 database on the current device. If there is no 2.7...

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