Lost all my data - Please help - Fuelly Forums

Android Users - Coming Soon! - Migrating from aCar 4.8 to 5.0

Reply
 
Thread Tools Display Modes
 
Old 09-16-2014, 09:40 PM   #1
Registered Member
 
Join Date: Sep 2014
Posts: 27
Country: United States
Angry Lost all my data - Please help

Hi,
I have been a Gas Cubby user since its release & I regularly synch my data. The most recent sync was a couple of days ago. I installed v.2.6 yesterday and after experiencing repeated crashes, decided to delete the App & reinstall the previous version, confident that I would be able to restore data since I had just synched the previous day.

However on tapping on the Online Sync button, none of my data was restored. I have tried the tips in your "Recovery" page without any success. I have lost years of data and maintenance information that I had entered in the Notes field.

I would be grateful for your help in restoring my data. Please could you tell me how I could send you a direct email with my email address.

Thank you very much.
__________________

EmGe is offline   Reply With Quote
Old 09-16-2014, 09:53 PM   #2
Registered Member
 
RobertV's Avatar
 
Join Date: Feb 2013
Posts: 1,900
Country: United States
Location: San Antonio, TX
Have you already tried these steps?
http://www.fuelly.com/gascubby/suppo...srecovery.html
__________________

RobertV is offline   Reply With Quote
Old 09-16-2014, 10:08 PM   #3
Registered Member
 
Join Date: Sep 2014
Posts: 27
Country: United States
Yes, I have. The Sync process ends in a few seconds and no data is restored.
EmGe is offline   Reply With Quote
Old 09-17-2014, 05:54 PM   #4
Registered Member
 
RobertV's Avatar
 
Join Date: Feb 2013
Posts: 1,900
Country: United States
Location: San Antonio, TX
I'll reach out to our developer (Josh) to see if he can research the sync database for your data. He's been very busy working on 3.0 and more recently pushing out the 2.6 for our iOS8 users.
We're working to squash all the bugs that are developing with that update, but I'll let him know when he's able to come up for air if he can look into this for you.

I appreciate your patience and will update this thread as I hear back.
RobertV is offline   Reply With Quote
Old 09-18-2014, 10:22 PM   #5
Registered Member
 
Join Date: Sep 2014
Posts: 27
Country: United States
Robert, I note that you are on-line. Please could you let me know when I might be able to get my database back? It contains important information that I will need by the weekend.

Thank you.
EmGe is offline   Reply With Quote
Old 09-18-2014, 11:23 PM   #6
Registered Member
 
RobertV's Avatar
 
Join Date: Feb 2013
Posts: 1,900
Country: United States
Location: San Antonio, TX
Quote:
Originally Posted by EmGe View Post
Robert, I note that you are on-line. Please could you let me know when I might be able to get my database back? It contains important information that I will need by the weekend.

Thank you.
Sorry, just seeing this now.

I sent you a PM via Fuelly Mail.
RobertV is offline   Reply With Quote
Old 09-18-2014, 11:52 PM   #7
Registered Member
 
Join Date: Sep 2014
Posts: 27
Country: United States
Have responded to your message. Hope that you will be able to retrieve my data soon.
EmGe is offline   Reply With Quote
Old 09-18-2014, 11:54 PM   #8
Registered Member
 
RobertV's Avatar
 
Join Date: Feb 2013
Posts: 1,900
Country: United States
Location: San Antonio, TX
Received. Thanks!
Josh just signed off for the night about 15 min ago. I'm sure he'll dig in when he finds a moment tomorrow.
RobertV is offline   Reply With Quote
Old 09-19-2014, 12:23 AM   #9
Registered Member
 
Join Date: Sep 2014
Posts: 27
Country: United States
Thank you.
EmGe is offline   Reply With Quote
Old 09-19-2014, 05:09 AM   #10
Registered Member
 
Join Date: Jun 2009
Posts: 302
Country: United States
Location: Nebraska
That'll teach you to trust someone else's system.
__________________

Charon is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Powered by vBadvanced CMPS v3.2.3


All times are GMT -8. The time now is 04:33 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.